What if I forgot my login or password?
Customers do not need an account to submit a ticket in this test system. Keep the private ticket link shown after submission to check progress and reply. Staff members should contact an administrator for a password reset.
What types of issues should I submit here?
This helpdesk is for technical support, course access issues, account and login problems, and other support requests related to MCTFT systems and services.
Can I reply to tickets by email?
Email replies are not yet connected to the test system. Use the private link in your ticket confirmation to reply online.
How long will it take to get a response?
Our team reviews requests within 48–72 business hours. The Florida National Guard follows an alternating work schedule, and support is unavailable every other Monday.